Return & Refund Policy

Last updated: April 21, 2025

Thank you for shopping with Toyzinn. We strive to provide the best customer experience. Please read our return and refund policy carefully before making a purchase. By placing an order on www.toyzinn.com, you agree to the terms outlined below.

1. Refund Eligibility

  • Refunds for boxed/contract items are only issued within 1 day of original purchase.
  • Items must be unused, unopened, and in their original packaging with all tags intact.
  • Products not meeting these conditions are not eligible for refunds.

2. Non-Refundable Items

  • All outdoor items including:
    • Kids Cars
    • Trampolines
    • Bouncy Castles
    • Swing & Slide Sets
  • Opened or tampered products (seal must be intact)
  • International orders after delivery is completed

3. Return Shipping Charges

  • A flat fee of 150 AED applies for all return shipments.
  • Customers bear return shipping costs unless the return results from our error.

4. Exchange Policy

  • The first exchange for an eligible item is free of charge.
  • A second exchange will incur a 150 AED transportation fee.

5. Refund Processing

  • Approved refunds will be processed within 7 working days.
  • Refunds are issued to the original payment method.
  • Original delivery charges are non-refundable.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 24 hours of delivery. You must provide:

  • A clear description of the issue
  • Photographic evidence of the defect or damage

We will evaluate your claim and offer a suitable resolution.

7. Important Notice

Toyzinn reserves the right to reject any return that does not comply with our return and refund policies. Please ensure your items meet our eligibility criteria before initiating a return or exchange.

8. Contact Us

If you have questions about this policy or need assistance, contact us through the following channels:

By shopping with Toyzinn, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.